Yes, its the status quo. And having built this site, I completely understand why its the current best practice. We makers want to be left to make - especially for other makers. Makers understand good things take time! Craft has a process! Makers need to be left to do what they do best!
But, maybe there's a better way?
I've been working with a (very understanding!) developer to build custom code that will allow my fellow quilters to get an instant quote, pay, and get mailing instructions for long arm quilting services. Yes, so part of the standard frustration we all face will no longer be necessary.